The Role

• You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:

• Lead the development and implementation of internal tools and processes focused on operational metrics, gamification, and productivity for our support team.

• Collaborate with the People team to identify and analyze key performance indicators (KPIs) for internal processes, setting achievable yet challenging targets.

• Engage closely with the internal teams to understand their needs and challenges, ensuring that the solutions developed are user-centric and effective.

• Continuously evaluate and iterate on the internal processes based on feedback and data-driven insights.

What we need

• Minimum 3 years of experience in a Product Manager role, preferably with a focus on internal team support and productivity enhancement.

• Can both come up with ideas and research best practices in the market and apply the best of them to implement in your product;

• Work independently in your cross-functional team, you are able to lead your product to a success;

• Able to gather requirements, define functionality, roadmap, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery;

• Fluent English (B2+), have great communication skills and able to clearly articulate your vision and decision-making process while working within a highly collaborative, cross-functional team.